HubSpot Marketing Hub Enterprise Onboarding

How to get started with Marketing Hub Enterprise

Marketing Hub Enterprise is the highest level of what HubSpot Marketing Automation can offer. With its help, you can map complex organizational structures and utilize predictive lead scoring. Furthermore, the feature of single sign-on (SSO) is automatically provided as part of the package. To ensure a seamless start, we offer three onboarding packages:

  • Our Basic Onboarding package is based on HubSpot's onboarding process. In seven meetings, we will guide you through the technical setup until you gain an in-depth marketing automation knowledge. During the onboarding process, you will gain valuable insights into marketing automation best practices. Additionally, you will receive comprehensive training on the marketing CRM and learn how to create an effective marketing automation strategy using real-world examples.
  • With the Classic Onboarding, you will receive individual consulting and support. In addition to the content of the Basic Onboarding, we will be available to address your specific questions. Whether it's answering ad-hoc inquiries, additional Q&A sessions, or reviewing the marketing automation workflows you have created, we will be here to assist you. This onboarding package is ideal if you want to map your unique marketing processes in HubSpot right from the start and desire professional guidance along the way.
  • If you are interested in creating your own marketing automation strategy during the onboarding process, we recommend you the Classic Plus Onboarding. In addition to the content covered in the Classic Onboarding, we will guide you through the entire strategy creation process and provide feedback through our Marketing Automation Strategy Coaching. This package is ideal for companies seeking a streamlined process to develop a marketing automation strategy that effectively measures content and continuously improves it.

The onboarding process

Here is the detailed content of the Marketing Hub Enterprise Onboarding packages:

The following table provides an overview. A more detailed description of each onboarding package is shown further below.

  Basic Onboarding Classic Onboarding Classic Plus Onboarding

Kick-off Meeting

✔️ ✔️ ✔️

Marketing Automation Training Session: Content & Conversion Assets

✔️ ✔️ ✔️

Marketing Automation Training Session: Workflows & Campaigns

✔️ ✔️ ✔️

Marketing Automation Demo Review & Reporting Session

✔️ ✔️ ✔️

Marketing Automation Strategy Session

✔️ ✔️  

Marketing CRM Training Session

✔️ ✔️ ✔️

Marketing Automation Best Practices Session

✔️ ✔️ ✔️

Marketing Automation Strategy Coaching

    ✔️

Individual Consulting & Support

  20 hours 20 hours

What do the individual onboarding meetings include in detail?

 Find out what to expect in each of the onboarding meetings:

Note: Every individual meeting is scheduled for a duration of up to 2 hours.

 Contents of the Basic Onboarding:

  • Kick-off Meeting: In the Kick-Off Meeting, we set a framework for the onboarding process. We clarify project roles, give an overview of the HubSpot portal, and discuss your tasks for the technical setup. We will prepare an onboarding project in your portal, which includes a checklist of all the tasks required for the HubSpot setup, along with detailed instructions for the implementation. Finally, we provide a preview of the upcoming meetings.
  • Marketing Automation Training Session (Content & Conversion Assets): The goal of this training session is to help your marketing team become familiar with creating effective lead generation and lead nurturing processes. We will provide guidance and tips on how to attract and engage potential customers, ultimately leading to increased conversions and sales. We will prepare a demo campaign in your portal and guide you through it step-by-step. The first training session will primarily focus on creating blog posts, landing pages, forms, call-to-actions and marketing emails.
  • Marketing Automation Training Session (Workflows & Campaigns): In the second training session, we will show you how to map your assets using marketing automation workflows to nurture your leads and guide them towards a purchase decision. Additionally, you will learn how to measure your marketing performance using campaigns.

    Following this session, you will create the demo campaign through a self-training. The goal is to get you directly involved in using HubSpot so that you are well-equipped to develop your own campaigns later on.

  • Marketing Automation Demo Review & Reporting Session: In this session, we will discuss your questions regarding user self-training. Furthermore, we will explore reporting in more depth. We will talk about the standard reports and dashboards available in HubSpot. HubSpot offers a range of useful reports that you can immediately use for your individual performance measurement. Besides, you will learn how to create custom reports.

  • Marketing Automation Strategy Session (Basic & Classic Onboarding only): Interested in seeing what a complete marketing automation strategy looks like? Using a practical example, we will demonstrate the process of developing a marketing automation strategy and showcase a potential outcome of this process.
  • Marketing CRM Training Session: CRM is the heart of your HubSpot portal. It is where all the information about your leads and contacts is consolidated. We will show your marketing team how to create and structure data fields in the HubSpot CRM, as well as analyze information within contact records. Additionally, we will discuss lead scoring and the usage of lifecycle stages.
  • Marketing Automation Best Practices Session: Successful marketing is personalized, relevant, and contextual. With HubSpot, you have the tool to meet these requirements. In this session, we will show you helpful best practices to address your leads personally and provide them with relevant content along their buyer's journey.

Individual Consulting & Support (Basic Onboarding): During our meetings, we always reserve time for addressing your individual questions. If you have any questions outside our scheduled meetings, please use the free HubSpot Support. Simply click on the Help button located at the bottom right of your account. You are also welcome to contact us directly for any questions or requests you may have. Please note that the time spent will be billed at the end of the month.

Additional contents in Classic Onboarding:

  • Individual Consulting & Support: In addition to the onboarding meetings described above, we are also available outside the scheduled sessions to address your individual questions. Use this time for ad-hoc inquiries or Q&A sessions where you can get answers to your specific questions regarding the functionality of the HubSpot Marketing Hub. You can also use the time to review your own marketing automation workflows together with us.

Additional content for the Classic Plus Onboarding:

  • Marketing Automation Strategy Coaching: Instead of the standardized Marketing Automation Strategy Session, you will receive an individual Strategy Coaching. This intensive coaching aims to guide you through the process of creating a marketing automation strategy. It covers topics such as your buyer profiles, buyer personas, their respective journeys, and developing meaningful marketing automation processes. The coaching will provide you with the necessary knowledge, tools, and templates to help you efficiently start implementing your marketing automation strategy. You can find the complete outline of the coaching process described in the Marketing Automation Strategy Coaching section. 

Additional Information

The Marketing Hub Enterprise onboarding has the following limitations:

  • Meetings: All meetings are conducted via MS Teams (online conference).
  • Maximum meeting participants: Our experience has shown that onboarding meetings are more successful when the number of participants is limited. Therefore, we restrict all onboarding meetings to four participants. If, for specific reasons, more people are required, please discuss this with us in advance.
  • Onboarding duration: The onboarding process typically takes place within 3 months. However, if your day-to-day business requires a longer duration, we can extend the onboarding period up to 12 months.
  • Questions & Support: We are happy to assist you with your questions outside the defined onboarding framework. Please send your inquiries to service@brandreach.at. You will receive written responses from us with links to solution descriptions and instructions. Please note that the time spent will be billed at the end of the month.
  • Basic Onboarding costs & billing: The costs of the Basic Onboarding package are based on the standard prices set by HubSpot, which are mandatory. If you do not require extended support, there will be no additional costs for you.

Additional Services

  • Interface Definition: To ensure that marketing automation runs smoothly, it is essential for all relevant information to be managed in one central place. If external systems play a role in this process, you will need an interface. We are happy to assist you in defining the technical requirements of the interface and, if required, take over the development and the ongoing maintenance.